9.30 meet and greet, coffee, set up PCs
10.00 intro, overview, what's in your pack, copy files from CD to hard drive (how to organise folders, read-only properties, making backups)
10.20 word processing project 1 - letter - why styles? Using bullets and fields, images and tables
11.00 break
11.20 Mailmerge project 1 - personalise letter from project 1 (using mailing list on Excel)
12.30 lunch
1.30 mailmerge project 2 - labels from mailing list
2.50 break
3.00 spreadsheet project 1 - mailing list - inserting rows and columns, simple formulae, freezing rows/columns
3.30 spreadsheet project 2 - accounts - multiple worksheets, totals across sheets, formatting, print area